PRIVACY & COOKIES POLICY

Last updated: 5th June 2025

BACKGROUND:
Astra Property Group Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.astrapropertygroup.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested.

1. Definitions and Interpretation
“Account” – an account required to access and/or use certain areas and features of Our Site.

“Cookie” – a small text file placed on your device when you visit parts of Our Site or use certain features.

“Cookie Law” – refers to the relevant parts of the Privacy and Electronic Communications Regulations 2003.

2. Information About Us
Business Name: Astra Property Group Limited

Company Number: 16220286

Registered Address: 11 Pound Lane, Epsom, KT19 8RY, UK

Email: info@astrapropertygroup.co.uk
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3. What Does This Policy Cover?
This Privacy Policy only applies to your use of Our Site. It does not cover any websites that may be linked from Our Site. We recommend reviewing the privacy policies of those sites separately.

4. What Is Personal Data?
Personal data is any information that identifies you, directly or indirectly – including your name, contact details, or online identifiers such as your IP address.

5. What Are My Rights?
Under UK GDPR and the Data Protection Act 2018, you have the following rights:

To be informed about how we collect and use your data

To access personal data we hold about you

To have inaccurate data corrected

To request deletion of your data (“right to be forgotten”)

To restrict or object to data processing

To withdraw consent at any time

To request a copy of your data in a portable format

To object to automated decision-making and profiling

If you have concerns, you may lodge a complaint with the Information Commissioner’s Office (ICO). We would prefer the opportunity to resolve your concerns first.

6. What Data Do You Collect and How?
We may collect the following personal data:

Identity data, such as your name, title, date of birth, and gender

Contact data, such as your email address, phone number, and postal address

This data may be collected via:

Online forms

Email or phone communication

In-person meetings

7. How Do You Use My Personal Data?
We use your data for the following purposes:

To register you on our website (based on your consent)

To provide and manage services (legitimate interest)

To manage payments (consent and contractual obligation)

To communicate with you about our services (legitimate interest)

We will not use your data for unrelated purposes unless we have a lawful reason to do so and inform you accordingly.

8. How Long Will You Keep My Personal Data?
We retain your data:

For as long as you are registered with us

For up to 28 days following a request for deletion

Longer if legally required (e.g. for payment records or compliance)

9. How and Where Do You Store or Transfer My Data?
Your data is stored in the UK or in countries with adequate data protection laws. We protect your data by:

Limiting access to authorised staff and systems

Using secure storage and encryption

Having processes in place to handle data breaches if they occur

10. Do You Share My Data?
We do not sell your data. We may share it only when:

Required by law

Necessary for providing our services (e.g. email providers, CRMs)

Transferring ownership of our business to another party

11. How Can I Control My Personal Data?
You can control your data by:

Opting out of marketing communications via the unsubscribe link in emails

Managing your cookie preferences via the cookie banner

Signing up to preference services such as TPS, CTPS, or MPS

12. Can I Withhold Information?
Yes. You can access Our Site without providing personal information. However, some services may require you to provide data.

13. How Can I Access My Personal Data?
You can make a subject access request by writing to us using the contact details in section 15. We will respond within one month. There is no fee unless the request is excessive.

14. How Do You Use Cookies?
Our Site uses cookies for the following purposes:

Essential Cookies – These are necessary for the website to function properly.
Analytics Cookies – These help us understand how users interact with the site (e.g. via Google Analytics).
Marketing Cookies – These help track conversions and serve targeted ads (e.g. via Meta Pixel and Meta Conversions API).

The data collected may include:

Your IP address

Browser and device type

Time spent on the site

Pages visited

Actions taken

You can accept or reject non-essential cookies using our cookie consent banner.

Third-party providers we use include:

Meta (Facebook & Instagram)

Google Analytics
Each provider has its own privacy policy:

Google Privacy Policy

Meta Privacy Policy

Typical cookies we use include:

_ga (Google Analytics): tracks site usage – stored for 2 years

_fbp (Meta): tracks ad conversions – stored for 90 days

cookieyes-consent (or similar): stores your cookie preferences – stored for 1 year

15. How Do I Contact You?
For any questions about data protection, including access requests:

Email: info@astrapropertygroup.co.uk
Address: 11 Pound Lane, Epsom, KT19 8RY

16. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page. Please check back periodically to stay informed.